Our 14 Days Return policy

Online returns policy

Our Returns Policy lasts 14 days. If 14 days have gone by since your online purchase, unfortunately we can not offer you a refund or exchange.

To be eligible for a return refund or exchange, your item must be unused and in the same condition that you received it with tags attached, no odours and without damage. Original receipt must also be supplied.

As we provide a personal fitting service, our personal fitting returns policy differs from our online returns policy.

Personal fitting returns policy

Our personal fitting service ensures that you have been fitted correctly. We do not offer a refund or exchange for a change of mind purchase unless the product is faulty however if you are not happy with your purchase we are happy to discuss this with you.

We do not offer exchange or returns on breast forms of any type unless the product is faulty.

To be eligible for a return, your item must be unused and in the same condition that you received it with tags attached, no odours and without damage. Original receipt must also be supplied.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your return item. We will also notify you of the approval or rejection of your refund

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

This offer excludes briefs, headwear and swimsuits.

This returns policy also excludes breast forms of any type, and when the Medicare rebate paperwork has been submitted..

Faulty workmanship is comprehensively covered by Australian Guarantee Legislation. Refunds will be available for all goods with manufacturers faults/defects. If you have a faulty product, please call us on 0411 138 158, or E-Mail info@nocturnallingerie.com.au.

Please follow the attached link for more information regarding consumer law on returns and exchanges.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Return postage for all returns will be paid for by the purchaser.

Sale items

There are NO refunds or exchanges on SALE items unless garment/s have a manufacturing fault.

If you have any questions about your returns or refunds, please contact us on 0411 138 158 or email us at

info@nocturnallingerie.com.au