14 days Return policy

Our Returns Policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it with tags attached, no odours and without damage. Original receipt must also be supplied.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your return item. We will also notify you of the approval or rejection of your refund

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

This offer excludes briefs, headwear and swimsuits without an intact hygiene strip.

This returns policy also excludes breast forms of any type, and when the Medicare rebate paperwork has been submitted..

Faulty workmanship is comprehensively covered by Australian Guarantee Legislation. Refunds will be available for all goods with manufacturers faults/defects. If you have a faulty product, please call us on 0411 138 158, or E-Mail info@nocturnallingerie.com.au.

Please follow the attached link for more information regarding consumer law on returns and exchanges.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Return postage for all returns excluding warranty issues, will be paid for by the purchaser.

Sale items

There are NO refunds or exchanges on SALE items unless garment/s have a manufacturing fault.

If you have any questions about your returns or refunds, please contact us on 0411 138 158 or email us at

info@nocturnallingerie.com.au